We sincerely apologize for any inconvenience caused by your recent experience. We value your feedback and are committed to providing the best service possible. To address your concerns and assist you with any issues, we kindly request that you reach out to our dedicated customer service team at hello@larkspurbabycompany.com. We will be more than happy to help resolve any problems you may have encountered. Thank you for bringing this to our attention, and we look forward to assisting you further.