Yes, orders over $85 within the U.S. qualify for free shipping. Orders below this amount enjoy discounted carrier rates. Please note, free shipping might not apply during holiday sale events. Unfortunately, we're unable to ship to Canada presently.
During the checkout process, once your order subtotal meets the specified threshold for free shipping, the free shipping option will be automatically applied. You will see the shipping charge deducted from your total order amount before completing the purchase.
Free shipping is typically available for standard shipping within the specified regions and for eligible orders that meet the minimum threshold. However, certain restrictions may apply, such as oversized or heavy items that require special shipping arrangements. Additional fees may be applicable in such cases.
Yes, absolutely! Once your order is shipped, we will provide you with a tracking number.
The shipping time may vary depending on your location and the shipping method chosen during checkout. Generally, we strive to process and ship orders within 3-4 business days. Once shipped, the delivery time can range from 3 to 10 business days, depending on your location. Processing and shipping orders can take up to 10-14 business days during promotional events and sales.
Yes, we ship to P.O. boxes using standard USPS. If address validation fails, we'll contact you for verification.
We reserve the right to select the shipping carrier for Free Shipping promotions.
Unfortunately, orders can't be altered post-placement. You can return your order for store credit upon receipt in its original packaging.
At this time, we cannot merge orders; they will be sent separately.
Please check the tracking link provided upon dispatch. If there's no update, please contact us.
Sales tax is automatically charged at checkout where applicable.
We're not responsible for lost/stolen packages confirmed as delivered. We offer a Package Protection policy for damaged, lost, or stolen packages.
Our Package Protection policy is crafted with the utmost care to guarantee your satisfaction in every purchase. This policy serves as a comprehensive shield against potential issues such as damage, loss, or theft of your order, ensuring that you have a reliable recourse in case of unforeseen circumstances. To maintain the integrity of this policy and to prevent misuse, we have implemented a thorough review process for all claims, aiming to deter excessive use and the submission of fraudulent claims.
If, unfortunately, your package is not delivered or sustains damage during transit, you have the option to submit a claim to our dedicated team. This process enables you to receive either a prompt replacement order or store credit, providing a swift resolution to any concerns you may encounter.
For packages marked as "DELIVERED" but not received, we kindly request that you submit a claim within 5 days of the delivery confirmation. Please provide a copy of a police report in order for is to reimburse you. To ensure the validity of claims for undelivered or damaged orders, we stipulate that they must be filed within 14 days from the recorded "delivery" date.
In cases where orders are not marked as "delivered" and are presumed lost by the carrier, we commit to issuing store credit equivalent to the original purchase cost. In situations where packages arrive in a damaged condition, we prioritize sending a replacement. If this proves impractical, rest assured that store credit will be provided at the original purchase cost. It's essential to note that our Package Protection policy is designed to facilitate resolution rather than offering refunds to the original payment method.
To uphold the effectiveness of this policy, we have implemented a meticulous review of all claims. This ensures that each claim is thoroughly assessed, preventing any potential misuse or fraudulent attempts. To initiate a claim, kindly submit your order number and contact information along with a detailed description of the issue using the form below. Our dedicated team is committed to assisting you through this process, ensuring that your experience with us remains positive and reliable.
You have 30 days from the package receipt date to return items for a refund, excluding the shipping cost.
To be eligible, the item must be postmarked within 30 days of receipt, unused, unwashed, in original packaging with tags, free of pet hair or odors, and in good condition.
Once your return request is accepted, a prepaid label will be provided with a $5.99 label fee deducted from the credited amount.
The returned goods should be shipped within two weeks of receiving the return label; otherwise, the return will be canceled.
Expect processing within two weeks: 5-10 days for transit, and 3-5 days for our processing.
Yes, items with manufacturing defects are eligible for return within 30 days from purchase. File a claim on our returns portal, providing proof of damage/defect.
No, sale or promotional items are considered final sale and cannot be returned.
Once placed, orders are sent to our fulfillment center immediately. While we'll try to accommodate changes, there's no guarantee. Instead, you may return items for a refund upon receipt.
No, exchanges are not facilitated due to the inability to hold products for exchanges.
No, we do not offer gift wrapping or personalized messages at this time.
We often run special promotions and offer discounts to our customers. Keep an eye on our website, social media channels, and sign up for our newsletter to stay updated on the latest deals and offers.
We make every effort to ensure that the colors of our baby clothes are accurately represented on our website. However, please note that due to variations in computer monitors and settings, there may be slight variations in the color perception. We recommend considering the product descriptions and multiple product images provided to get a better idea of the colors before making a purchase.
We apologize, but currently, we do not offer bulk orders or wholesale options for our products. However, if you are interested in making a large purchase or have specific inquiries related to wholesale options, we encourage you to contact our customer service team. They will be happy to assist you, provide any available options, or offer recommendations for potential alternative sources for bulk orders.
To determine the right size for your garment, we provide sizing charts on our website. These charts include measurements for different body measurements such as waist and hips. If you have any further questions or need assistance, our customer service team is always ready to help.
-New Customers get 10 Rewards points at signup
-1 Rewards point for every $1 spent
-Add your birthday for 10 Rewards points
-Share our page on Facebook for 10 rewards points
-Follow us on Instagram for 10 rewards points
-Like us on Facebook for 10 Rewards points
Points are calculated based on the order subtotal (this does not include shipping and taxes). When you purchase a gift card from the store you will not earn points for the purchase. The points are earned by the recipient of the gift card when they go to spend it.
If you happen to forget your LOGIN information, please contact us and we will be happy to help you transfer your earned rewards to your new account.
The points earned from a cancelled order will be taken back.
Through the loyalty panel, you can share your referral link via Facebook, Twitter and/or email directly a friend. You can also share it by copying and pasting the referral link in other social media platforms, SMS, WhatsApp, etc.