Frequently Asked Questions

FABRIC AND SAFETY

Our products are regularly tested and are in compliance with CPSIA norms for children safety. The snaps/buttons and zippers used on our garments are lead and nickel free.

You can always find more information on what fabric we use by taking a look at our garment tags. Our primary fabric is Viscose from Bamboo mixed with Spandex in the ratio of 96% and 4%.

Care instructions can be found on the hangtag of the garment. More information on caring for Larkspur products can be found on our Sizing + Care page.

A bamboo textile is cloth, yarn, or clothing that is made from bamboo fibres. While historically used only for structural elements, such as bustles and the ribs of corsets, in recent years, different technologies have been developed that allow bamboo fibre to be used for a wide range of textile and fashion applications. Bamboo fibre has various micro-gaps, which make it softer than cotton and increase its moisture absorption. They are elastic, environment-friendly, and biodegradable. The fibre is bacteriostatic, anti-fungal, antibacterial, hypoallergenic, hydroscopic, a natural deodoriser, and resistant against ultraviolet light.

At Larkspur Baby Company, our bamboo is of the highest quality and is made of 96% bamboo
and 4% spandex. Bamboo is a natural and delicate fabric that is woven to produce a soft, silky
smooth and comfortable feel. Slight pilling is normal for this natural fabric, especially in
response to friction and isn’t a fault or defect of the item. Pilling is caused by abrasion to the
surface of the fabric. This does not affect the softness of the fabric or its function. Please see
wash care for best practices in caring for your bamboo items.

SHIPPING

Yes! We offer free (US) shipping on orders of $70 and up.

Yes! We ship worldwide. Please be aware that we are not responsible for any taxes, duties or customs fees imposed upon shipments to other countries.

Please allow 2 to 7 business days for processing. Please watch for your shipment confirmation via email which will advise you when your order has shipped.

Please be aware that we are not responsible for lost or stolen packages that are shown to be delivered by the carrier tracking. We can only provide you with the tracking information for you to investigate.  We offer an option to insure your package during checkout in your cart. If you opt out of insuring your package, unfortunately, we cannot reimburse you for your loss.

Our warehouse is located in Fife, WA.

RETURNS

Once you place your order it immediately gets send to our fulfillment center, and we are typically unable to make any changes or cancellations. If asked, we will try our best to accomodate you, however, there is no guarantee we will be able to cancel an order. You may return your items for store credit as soon as you receive it. 

30 DAY RETURN POLICY

If you are not entirely satisfied with your purchase, we're here to help. You can return goods to us within 30 days of package receipt. We will issue store credit in the form of a gift card for the amount paid for the merchandise returned. For more information, please visit our RETURNS page.

Visit our RETURNS CENTER to submit a request. Once the request has been approved, we will email you a pre-paid shipping label to print out. A $5.99 shipping label fee will be deducted from the refund. 

You should expect your return to be processed within two weeks of giving your package to the return shipper, however, in many cases you will be processed more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days). 

We allow returns on any items that have manufacturing defects for 30 days from the date of purchase. Please file a claim on our returns portal. Proof of damage/defect will be required. 

We do not process exchanges as we are not able to hold product for exchanges. 

LARKSPUR REWARDS

-New Customers get 50 Rewards points at signup 

-1 Rewards point for every $1 spent

-Add your birthday for 10 Rewards points

-Share our page on Facebook for 10 rewards points

-Follow us on Instagram for 10 rewards points

-Like us on Facebook for 10 Rewards points

If you happen to forget your LOGIN information, please contact us and we will be happy to help you transfer your earned rewards to your new account. 

Redeeming your hard-earned points is easy! Simply apply your points at checkout. 

300 points equal $25

500 points equal $50

750 points equal $80

1000 points equal $120

No. Your rewards points can not be split between multiple purchases. 

I HAVE MORE QUESTIONS, WHO DO I ASK?

We’d love to hear from you and help in any way we can. 

There are a couple of ways to reach us. 

Via phone at (253) 380-5234,  Monday - Friday, 9AM to 5 PM PST,

Via our website chat

Via email at hello@larkspurbabycompany.com

Larkspur Baby Company

5007 Pacific HWY E STE 7, Fife, WA 98424